---
title: 'Freshdesk'
description: 'Manage support tickets, contacts, and agents with the Freshdesk API.'
---

# Freshdesk

Manage support tickets, contacts, and agents with the Freshdesk API.

| Detail | Value |
|---|---|
| Category | Support |
| Base URL | `https://{domain}.freshdesk.com/api/v2` |
| Authentication | Bearer Token |
| Endpoints | 6 |
| Connector key | `freshdesk` |

## Using Freshdesk in a workflow

1. Go to **Connections** and click **New Connection**.
2. Pick **Freshdesk** from the marketplace.
3. Enter your credentials (see Authentication above for what's expected).
4. In a workflow, drop an **API Call** node and select this connection.
5. Pick the operation you need from the Operation dropdown — see the table below.

## Available Endpoints

| Endpoint | Summary |
|---|---|
| [GET /tickets](./get_tickets_support_listtickets) | List all tickets |
| [POST /tickets](./post_tickets_support_createticket) | Create a ticket |
| [GET /tickets/{id}](./get_tickets_id_support_getticket) | Get a ticket |
| [PUT /tickets/{id}](./put_tickets_id_support_updateticket) | Update a ticket |
| [GET /contacts](./get_contacts_support_listcontacts) | List contacts |
| [GET /agents](./get_agents_support_listagents) | List agents |

> Each endpoint has its own page with parameter details, an example
> `API Call` node configuration, and the response shape.