Freshdesk

Manage support tickets, contacts, and agents with the Freshdesk API.

Detail	Value
Category	Support
Base URL	https://{domain}.freshdesk.com/api/v2
Authentication	Bearer Token
Endpoints	6
Connector key	freshdesk

Using Freshdesk in a workflow

1. Go to Connections and click New Connection.
2. Pick Freshdesk from the marketplace.
3. Enter your credentials (see Authentication above for what's expected).
4. In a workflow, drop an API Call node and select this connection.
5. Pick the operation you need from the Operation dropdown — the full list is below.

Available endpoints

Endpoint	Summary
GET /tickets	List all tickets
POST /tickets	Create a ticket
GET /tickets/{id}	Get a ticket
PUT /tickets/{id}	Update a ticket
GET /contacts	List contacts
GET /agents	List agents

Each endpoint is documented in full below. Use the outline on the right to jump to one.

GET /tickets

List all tickets

Detail	Value
Operation ID	support.listTickets
Method	GET
Path	/tickets

Parameters

Name	Location	Type	Required
page	query	integer	No
per_page	query	integer	No

Using this endpoint in a workflow

1. Add an API Call node to your workflow.
2. Pick your Freshdesk connection from the Connection dropdown.
3. In the Operation dropdown, select support.listTickets.
4. Fill in the parameter fields that appear. Use {{...}} to reference upstream values.

What it returns

The API Call node writes the response to the workflow context:

{
  status: 200,
  success: true,
  data: { ...response body from the API... },
  latencyMs: 142
}

Reference response fields downstream as {{nodeId.data.path}}. The exact response shape is documented on the upstream Freshdesk API reference.

POST /tickets

Create a ticket

Detail	Value
Operation ID	support.createTicket
Method	POST
Path	/tickets

Parameters

No parameters.

Request Body

Field	Type
subject	string
description	string
email	string
priority	integer
status	integer

Using this endpoint in a workflow

1. Add an API Call node to your workflow.
2. Pick your Freshdesk connection from the Connection dropdown.
3. In the Operation dropdown, select support.createTicket.
4. Fill in the parameter fields that appear. Use {{...}} to reference upstream values.

Required fields are marked — fill them or the call will fail at runtime.

What it returns

The API Call node writes the response to the workflow context:

{
  status: 200,
  success: true,
  data: { ...response body from the API... },
  latencyMs: 142
}

Reference response fields downstream as {{nodeId.data.path}}. The exact response shape is documented on the upstream Freshdesk API reference.

GET /tickets/{id}

Get a ticket

Detail	Value
Operation ID	support.getTicket
Method	GET
Path	/tickets/{id}

Parameters

Name	Location	Type	Required
id	path	string	Yes

Using this endpoint in a workflow

1. Add an API Call node to your workflow.
2. Pick your Freshdesk connection from the Connection dropdown.
3. In the Operation dropdown, select support.getTicket.
4. Fill in the parameter fields that appear. Use {{...}} to reference upstream values.

Required fields are marked — fill them or the call will fail at runtime.

What it returns

The API Call node writes the response to the workflow context:

{
  status: 200,
  success: true,
  data: { ...response body from the API... },
  latencyMs: 142
}

Reference response fields downstream as {{nodeId.data.path}}. The exact response shape is documented on the upstream Freshdesk API reference.

PUT /tickets/{id}

Update a ticket

Detail	Value
Operation ID	support.updateTicket
Method	PUT
Path	/tickets/{id}

Parameters

Name	Location	Type	Required
id	path	string	Yes

Request Body

Field	Type
status	integer
priority	integer

Using this endpoint in a workflow

1. Add an API Call node to your workflow.
2. Pick your Freshdesk connection from the Connection dropdown.
3. In the Operation dropdown, select support.updateTicket.
4. Fill in the parameter fields that appear. Use {{...}} to reference upstream values.

Required fields are marked — fill them or the call will fail at runtime.

What it returns

The API Call node writes the response to the workflow context:

{
  status: 200,
  success: true,
  data: { ...response body from the API... },
  latencyMs: 142
}

Reference response fields downstream as {{nodeId.data.path}}. The exact response shape is documented on the upstream Freshdesk API reference.

GET /contacts

List contacts

Detail	Value
Operation ID	support.listContacts
Method	GET
Path	/contacts

Parameters

Name	Location	Type	Required
page	query	integer	No

Using this endpoint in a workflow

1. Add an API Call node to your workflow.
2. Pick your Freshdesk connection from the Connection dropdown.
3. In the Operation dropdown, select support.listContacts.
4. Fill in the parameter fields that appear. Use {{...}} to reference upstream values.

What it returns

The API Call node writes the response to the workflow context:

{
  status: 200,
  success: true,
  data: { ...response body from the API... },
  latencyMs: 142
}

Reference response fields downstream as {{nodeId.data.path}}. The exact response shape is documented on the upstream Freshdesk API reference.

GET /agents

List agents

Detail	Value
Operation ID	support.listAgents
Method	GET
Path	/agents

Parameters

No parameters.

Using this endpoint in a workflow

1. Add an API Call node to your workflow.
2. Pick your Freshdesk connection from the Connection dropdown.
3. In the Operation dropdown, select support.listAgents.
4. Fill in the parameter fields that appear. Use {{...}} to reference upstream values.

What it returns

The API Call node writes the response to the workflow context:

{
  status: 200,
  success: true,
  data: { ...response body from the API... },
  latencyMs: 142
}

Reference response fields downstream as {{nodeId.data.path}}. The exact response shape is documented on the upstream Freshdesk API reference.