Freshdesk ​
Manage support tickets, contacts, and agents with the Freshdesk API.
| Detail | Value |
|---|---|
| Category | Support |
| Base URL | https://{domain}.freshdesk.com/api/v2 |
| Authentication | Bearer Token |
| Endpoints | 6 |
| Connector key | freshdesk |
Using Freshdesk in a workflow ​
- Go to Connections and click New Connection.
- Pick Freshdesk from the marketplace.
- Enter your credentials (see Authentication above for what's expected).
- In a workflow, drop an API Call node and select this connection.
- Pick the operation you need from the Operation dropdown — see the table below.
Available Endpoints ​
| Endpoint | Summary |
|---|---|
| GET /tickets | List all tickets |
| POST /tickets | Create a ticket |
| GET /tickets/{id} | Get a ticket |
| PUT /tickets/{id} | Update a ticket |
| GET /contacts | List contacts |
| GET /agents | List agents |
Each endpoint has its own page with parameter details, an example
API Callnode configuration, and the response shape.