POST /conversations

Create a conversation

Detail	Value
Operation ID	support.createConversation
Method	POST
Path	/conversations
Connector	Help Scout

Parameters

No parameters.

Request Body

Field	Type
subject	string
customer	object
mailboxId	integer
threads	array

Using this endpoint in a workflow

1. Add an API Call node to your workflow.
2. Pick your Help Scout connection from the Connection dropdown.
3. In the Operation dropdown, select support.createConversation.
4. Fill in the parameter fields that appear. Use {{...}} to reference upstream values.

Required fields are marked — fill them or the call will fail at runtime.

What it returns

The API Call node writes the response to the workflow context:

{
  status: 200,
  success: true,
  data: { ...response body from the API... },
  latencyMs: 142
}

Reference response fields downstream as {{nodeId.data.path}}. The exact response shape is documented on the upstream Help Scout API reference.